Guiding Principles
The best relationships are long-term ones. We value our professional relationships and nurture them so they will last. To do this, we live by the following principles:

Service
Responsiveness to our clients is our highest priority. To achieve this, we learn about you and your needs, serve you well, and act with integrity and honesty in all matters. Respectful service is practiced in every interaction, whether with our clients, agency staffers, or team members.

Quality
Our reputation is based on the quality of our products. It is our goal to produce a thorough, high quality document at the first submittal. To achieve this, we have a Quality Control program which ensures that every document which leaves our company has been reviewed by five engineers.

Honesty
Trust is vital for a good relationship, and honesty underpins trust. Therefore, we are scrupulously honest with everyone - clients, subconsultants, team members, and agency staff.

Respect
We respect and honor our fellow man as evidenced by the kindness, compassion, caring, and common courtesies that we show in all of our professional relationships.

Commitment
A commitment is a promise – a promise to serve, to care about your concerns, to go above and beyond, to expeditiously deliver your project, and to produce a quality product. We keep our promises – not only because it reflects on our reputation, but because keeping promises is right.

Integrity
Integrity is an outward manifestation of a strong, moral code. We operate by Biblical principles – to be a shining light of integrity in the business world.

Passion
Passion is what makes our company great. This can be seen in our staff’s love of engineering, desire for excellence, commitment to clients, and passion to serve.

Community
We want to change our world and are actively involved in our churches, local schools, Girl/Boy Scouts, youth sports, and other civic organizations. Our firm, employees, and families also support and participate in charities such as Operation Christmas Child and the Salvation Army.

Advocacy
We are on your team, and will passionately advocate for you (using our engineering skills and our extensive contacts) to help you achieve your goal – a completed, cost-effective project.

Dependability
You can count on us – for responsiveness, for honesty, for quality, and for commitment.

Gratitude
We are blessed with wonderful clients, the challenge of interesting projects, and the opportunity to use our engineering skills to make a difference in our community.

 

Back to About MRO

© 2010 MRO Engineers. All rights reserved.